Terms of Service

Last updated: 15 November 2024

1. Introduction

These Terms of Service ("Terms") govern your use of the Wheel Magic Pro website (wheel-magicpro.com) and our lighting control system services. By accessing our website or using our services, you agree to be bound by these Terms.

If you disagree with any part of these Terms, you may not access our website or use our services.

2. Company Information

Wheel Magic Pro is a lighting control systems company registered in England and Wales. Our contact details are:

142 Cromwell Road
London SW7 4EF
United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]

3. Definitions

In these Terms:

• "Company", "we", "us", "our" refers to Wheel Magic Pro
• "User", "you", "your" refers to the individual or entity using our website or services
• "Services" refers to lighting control system design, installation, maintenance, and related services
• "Website" refers to wheel-magicpro.com and all associated pages
• "Content" refers to all text, images, videos, and other materials on our website

4. Use of Our Website

4.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of the website
• Use automated systems to access the website without permission
• Copy, reproduce, or distribute our content without authorisation

4.2 User Accounts

Some features of our website may require you to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorised use

5. Our Services

5.1 Service Description

We provide professional lighting control systems including:

• System design and consultation
• Equipment supply and installation
• Commissioning and testing
• Training and support
• Maintenance and warranty services

5.2 Quotations and Estimates

All quotations and estimates are:

• Valid for 30 days unless otherwise stated
• Subject to site survey and technical validation
• Exclusive of VAT unless stated otherwise
• Based on information provided by the client

5.3 Orders and Acceptance

A contract is formed when:

• You accept our written quotation, or
• We accept your purchase order, or
• We commence work on your project

6. Payment Terms

6.1 Payment Schedule

Unless otherwise agreed, payment terms are:

• 25% deposit on order confirmation
• 50% on delivery of equipment to site
• 25% on completion and commissioning
• Payment due within 30 days of invoice date

6.2 Late Payment

We reserve the right to:

• Charge interest on overdue amounts at 8% above Bank of England base rate
• Suspend work until payment is received
• Claim reasonable debt recovery costs
• Exercise retention of title over supplied equipment

7. Warranties and Guarantees

7.1 Equipment Warranty

We provide warranties as follows:

• LED fixtures: 5 years manufacturer warranty
• Control systems: 2-5 years depending on manufacturer
• Installation workmanship: 12 months
• System programming: 6 months

7.2 Warranty Limitations

Warranties do not cover:

• Damage due to misuse, abuse, or negligence
• Normal wear and tear
• Modifications by unauthorised personnel
• Acts of God, vandalism, or theft
• Failure to follow maintenance recommendations

8. Limitation of Liability

8.1 General Limitations

To the maximum extent permitted by law:

• Our total liability is limited to the contract value
• We exclude liability for indirect or consequential losses
• We exclude liability for loss of profits, data, or business
• Our liability for defective products is limited to repair or replacement

8.2 Exceptions

Nothing in these Terms limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory obligations
• Any other liability that cannot be excluded by law

9. Health and Safety

9.1 Our Obligations

We will:

• Comply with all applicable health and safety legislation
• Provide risk assessments and method statements
• Ensure our staff are appropriately trained and qualified
• Maintain adequate insurance coverage

9.2 Client Obligations

You must:

• Provide a safe working environment
• Inform us of any site-specific hazards
• Ensure building compliance with regulations
• Provide appropriate access and facilities

10. Intellectual Property

10.1 Our Rights

We retain all rights to:

• Our website content and design
• System designs and specifications
• Programming and configuration files
• Proprietary methodologies and processes

10.2 Third-Party Rights

We respect third-party intellectual property rights and expect users to do the same. We will investigate and respond to valid intellectual property complaints.

11. Data Protection

Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

12. Termination

12.1 Termination by Client

You may terminate services by giving 30 days written notice. You remain liable for:

• All work completed to date
• Equipment ordered or delivered
• Reasonable cancellation costs
• Any outstanding invoices

12.2 Termination by Us

We may terminate immediately if you:

• Breach these Terms materially
• Fail to make payments when due
• Become insolvent or enter administration
• Engage in fraudulent or illegal activities

13. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or government actions
• Strikes, labour disputes, or supplier failures
• Equipment failures or material shortages
• Acts of terrorism or civil unrest

14. Dispute Resolution

14.1 Informal Resolution

We encourage resolution of disputes through direct communication. Please contact us at [email protected] to discuss any concerns.

14.2 Formal Procedures

If informal resolution fails:

• Disputes may be referred to mediation
• Legal proceedings must be brought in English courts
• English law governs these Terms
• Claims must be brought within 6 years

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Third-Party Rights

These Terms are intended for the benefit of the parties only and do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

18. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between us and supersede all prior negotiations, representations, or agreements.

19. Contact Information

For questions about these Terms, please contact us:

Email: [email protected]
Phone: +44 20 7946 0958
Post: Wheel Magic Pro, 142 Cromwell Road, London SW7 4EF, United Kingdom

20. Complaints Procedure

If you have a complaint about our services:

1. Contact us directly to discuss the issue
2. We will acknowledge your complaint within 48 hours
3. We aim to resolve complaints within 14 days
4. If unresolved, complaints may be escalated to relevant trade bodies